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Home › Turbodial for ISPS › Faqs & Support

Frequently Asked Questions 

Does TurboDial work with Vista?

Yes, certainly.

Be sure you have version 6.02 or higher.

Does TurboDial work with the new Intel MACs and Power PCs?


Be sure you have version 6.09 or higher of the MAC version.

My username and password do not seem to work. How do I know I am using the correct ones? 
The username and password that you enter into the software MUST BE the username and password that you receive when you download the accelerator software. This is NOT the username and password provided by your ISP. 

Sometimes, when I go to the browser goes to Google Canada. How can I be sure I will always go to Google USA? 
Sometimes you will go to Google Canada because sometimes the servers you connect to are located in Canada. If you ALWAYS want to connect to servers located in the USA you can change your proxy settings as follows: Click on the TurboDial Icon in your system tray and go to: Settings > Connections > Advanced... Change the "Remote Server Hostname" to: then click OK and OK. Next click on the Icon again and click "Stop TurboDial" then again and click "Start TurboDial" Now you will always go to the Google USA site. If you ever want to go to the Google site in Canada in the future, just select 

What system requirements are necessary to use TurboDial Web Accelerator? 
The minimum recommended system requirements for the TurboDial Web Accelerator for Windows are a Pentium 200MHz with 64MB of RAM and at least 5 MB of hard-disk space. For Mac's, you need at least a PowerPC G3 at 333MHz with 64 MB RAM and 6MB of Hard disc space. OS X 10.2 or later. TurboDial will work with the Intel MACs too.Ā 

Does TurboDial Web Accelerator speed-up email? 
TurboDial 6.0 will increase your email speed by as much as 12 times both sending and receiving. TurboDial's Mac version for OS X 10.2 and higher has no effect on email.Ā 

I downloaded the TurboDial Web Accelerator installer but now I can't find it on my computer. Where is it? 
Use the Windows Find tool located in the Start Menu to search for the file "TurboDial_installer.exe" (without quotes) If you still can't find it, download it again and make sure that you save the file to your Desktop.

I'm having difficulty installing the TurboDial Web Accelerator. Where can I get additional assistance? 
Please read the FAQ list here or send email to and we will respond to your questions within 48 hours. 

How do I start the TurboDial Web Accelerator? 
The TurboDial Web Accelerator is launched automatically every time windows starts. You do not have to launch it manually. A TurboDial Web Accelerator icon appears in the Windows system tray to show that it is operating in the background. 

How do I change the image quality setting for a particular image? 
Right-click on the TurboDial Web Accelerator taskbar icon and select "Settings". Select the "Image Quality" tab. Adjust the slider bar to the desired image quality setting. Press OK to save the changes. 

How do I change the image quality setting for all images? 
Right-click on the TurboDial Web Accelerator taskbar icon and select "Settings". Select the "Image Quality" tab. Adjust the slider bar to the desired image quality setting. Press OK to save the changes 

Can I use my TurboDial Web Accelerator with Netscape Navigator? 

Can I use my TurboDial Web Accelerator with other browsers such as Opera or Mozilla? 
Yes. TurboDial Web Accelerator works with any web browser that allows you to specify an HTTP proxy. You must set the HTTP proxy host to be "localhost" and the port number to be "5500" (without quotes). Consult your browser's documentation for information on how this can be done. 

Does TurboDial work with AOL? 
Not if you use the AOL version 8 or higher browser. If you minimize the AOL browser and start up IE, you will see an improvement in your speed. 

Does TurboDial Web Accelerator speed-up my secure (HTTPS) transactions such as my web-banking? 
The TurboDial Web Accelerator does not accelerate secure transactions. Secure websites will continue to work by bypassing the acceleration component. If you have a Secure application that you would like accelerated, inquire about the TuboDial Secure product. 

What platforms can TurboDial Web Accelerator be installed on? 
TurboDial Web Accelerator can be installed on any of the following operating systems: 
» Windows 95b w/ Winsock2 
» Windows 98 
» Windows 98SE 
» Windows Millennium Edition (Windows ME) 
» Windows NT 4.0 
» Windows 2000 
» Windows XP SP 2 (SP1 requires Version 5.0)Ā 
» Windows VISTAĀ 
» Mac OS X 10.2 and higher (only TurboDial 6.09 for Macs - do not install 3.1)Ā 

TurboDial Web Accelerator works best with Internet Explorer 5.0 and Netscape 4.0 or any later version of either browser. Newer versions of Microsoft Internet Explorer are available for free through Microsoft. Note for Windows 95 users: Currently, Microsoft does not permit Windows 95 users to install Internet Explorer 6 or greater, however Internet Explorer 5.5 is availableĀ 


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